Help and support

What should I do if the account holder has passed away?

Please accept our sincere condolences for your loss.

We have a dedicated team to help and support you through this difficult time.

We'll do all we can to make the process as easy and simple as possible. 

Please contact us on 0333 005 8356 and speak to our Bereavement Support team or if you prefer, you can complete this form, attach any relevant documents and email it back to us via our


Depending on what you’d like us to do, we'll then be able to help get the account updated, closed or transferred into a different name.

Completing the bereavement form

Please download

, complete, save it, and email it to us with any relevant documents. We’ll then be in contact within 2 working days to let you know what happens next.

As well as providing existing UW details and account number on the first page, please also ensure that on page 3 you read the declaration and tick the authorisation box alongside your name and the date.

How to send back your completed form

Please send your completed form as an attachment via the 'Email us' option at the bottom of this page. In the drop down options, please select ‘Account management’ then ‘Bereavement Form Submission’ and continue filling in the rest of the required fields before attaching your form. Completing all the available fields will help us review things more quickly - so please provide as much detail as possible.

Any questions?

If there’s anything you’re not sure of when completing the form, or if there’s something you’d like to know before returning it, please call us and we’ll be happy to help. Alternatively, you can email us at


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