Help and support

Why do I need to tell you if the property is vacant, rented or sold? 

We need to know the status of the property to make sure that we bill the responsible person, especially for rented and sold properties.


If you have a home or property that’s sitting empty for a while, it might still be using energy. Some appliances might be plugged in and running in the background, or left on standby.

And even if nothing is plugged in, you’ll still pay the daily standing charge for keeping your gas and electricity supplies connected to the network.

To ensure we bill accurately and avoid estimated bills, please provide us with meter readings so we know how much energy your property is using. If your home is going to be empty for three to six months, get in touch to let us know.

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