Help and support

SignVideo sign language option

We now offer a service via SignVideo that is available free of charge to all of our deaf customers that wish to use sign language to contact our UW customer service teams.

How does SignVideo work?

If you want to use our SignVideo option to contact us via an interpreter, you will need to be on a PC, Mac, Laptop, Smartphone, Tablet. When you are ready you can then click the SignVideo Link button on the 'contact us' page or the button below. This will take you to a page that will in turn connect you with a member of the


SignVideo will in turn call UW so they can interpret the information via sign language from, and then back to you by speaking to a member of the UW customer service team. 

Is the service secure and confidential?

Yes, absolutely. All SignVideo staff sign an Non-Disclosure Agreement (NDA) during their induction at SignVideo and confidentially is embedded within their contracts of employment. Interpreters are additionally governed by the respective registered interpreting bodies (NRCPD/SASLI) and will adhere to the strict confidentiality processes of these bodies.

Are the SignVideo interpreters fully qualified?

Yes. SignVideo ensures that all interpreters are fully qualified and registered with the NRCPD or equivalent governing body. All interpreters have at least 3 years community practitioner experience and hold an enhanced DBS check. Two of the principal ethical considerations are that of confidentiality for both parties to the call and a promise that no part of the call will be recorded by SignVideo.

SignVideo opening hours:

Monday - Friday: 8:30am - 5.30pm

Saturday: 9am - 4.30pm

Sunday: Closed

Please only click this button if you need to use sign language to contact us.

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