I'd like help with a complaint
We aim to be the Nation's most trusted home service supplier, so if we've let you down in any way we need to know.
How we handle complaints
If you call us, we'll try to resolve your complaint within one working day. If you write to us, we'll try to resolve your complaint by 5pm the day after we get your letter or email. Of course, some issues take longer to resolve; if this is the case, we'll let you know.
To find out more details and how you can contact us.