Help and support

What is the Peace of Mind Promise?

The ‘Peace of Mind Promise’ applies to all new customers who sign up to our Double Gold bundle by switching their Home Phone, Broadband and Mobile to us.

  • Everybody Saves - A guarantee you'll pay less with us than with your current suppliers (being offered to new customers since 11 September 2021)

  • Up to £200 towards early termination fees with existing suppliers

  • 30 days to change their mind without penalty (being offered to new customers  since 18 April 2021)

Everybody Saves

After the 11th of September 2021, if you're new to UW and sign up as a Double Gold customer (switching your Home Phone, Broadband and Mobile to us) Everybody Saves with UW

With our Everybody Saves guarantee we promise we won’t be beaten on price, compared to the estimated combined annual price of your previous suppliers. Our guarantee applies to all competitors based in the UK selling comparable services. 

If you don't save just by switching, simply send in your previous suppliers’ bills and any price increase notifications to [email protected] We’ll look at what you were paying and based on this we’ll estimate your usage and spend over the next 12 months and apply credits to your monthly bills to make sure you save in your first year. Plus, you'll save time with all your services in one simple bill.

The amount you pay for your services, particularly energy, will depend on your usage. As our savings are based on estimates, if your usage, energy consumption or pattern changes you may pay more than you did with your previous suppliers.

Full terms can be found at

and .

£200 to help you switch

When you switch their Home Phone, Broadband and Mobile to us, we'll give you up to £200 towards any termination fees you have to pay to your current providers.

30 days to change your mind

After the 18th of April 2021, if you are new to UW and sign up as a Double Gold customer (switching your Home Phone, Broadband and Mobile to us) you can cancel any of the following services within 30 days - Home Phone, Broadband, ‘SIM only’ connections, Electricity, Gas and Boiler and Home Cover. You’ll just need to pay for any installation costs and costs you have incurred by using these services. You must also return any equipment we have supplied to enable you to use these services (complete, undamaged and in their original packaging). 

The 30 days apply from your joining date.

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