Help and support

Does the new ‘30-days to change your mind’ cover all of my new services with UW?

30 days to change your mind applies when you switch at least two of your services: energy, broadband, mobile and insurance (excluding Home Insurance) - and you are a new customer. You can cancel any of these services within 30 days without penalty. For all other services, you will have 14 days to cancel.

Costs applicable 

You will just need to pay for any installation costs and costs you have incurred by using the services listed above - either up to the date of cancellation or the date you switch your services away, whichever is the latest. 

Returning equipment

You must also return or pay for any equipment we have supplied to enable you to use the services listed above. 

Further information on cancelling Boiler & Home Cover is set out within your policy documents, including the amount payable if you have made a claim within the 30 days. 

Your 30 days start from your initial joining date, not when your services start to go live.

Full terms & conditions apply - see

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