Help and support

How do I change my online account password?

If you need to update your password or you’ve forgotten it, you can easily change it online or in the UW App.


Simply click

and complete the details to be emailed a password reset link where you can securely select a new password.

In the UW App

If you’re logged into the UW App you can follow the instructions below. If you can’t log in then use the ‘Forgot password’ link shown when you open the App.

1. On the homepage, select More in the menu.

2. Then tap on Account Settings.

3. Then tap on password to take you to the 'Update password' page.

4. Follow the instructions to create a new password and then ‘Save’.

Was this article helpful?

Still need help?