Help and support

What should I do if the account holder has passed away

We have a dedicated team to help and support you through this difficult time.

We'll do all we can to make the process as easy and simple as possible. 


select any service from Gas, Electricity, Landline and Broadband and ask to speak to our Bereavement Support team or if you prefer you can email the team directly at .

Once we know a little more we'll help to either get the account closed or transferred into a different name.

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