Help and support

Do I have to have a smart meter?

No, you don’t have to. However, if your meter is being installed for the first time, or needs replacing, we’ll install a smart meter. 

In any case,  we think it’s a really good idea that you have a smart meter. There are many benefits  – both for individuals, and the country.

You get: 

  • Automated meter readings – saving you time every month.

  • Accurate bills – no more estimates, so you only pay for what you use.

  • To see your energy use in pounds and pence – so you can use less energy, and save money.

The Nation gets: 

  • A modern energy system, ready for future technologies.

  • A lower carbon footprint – so we’re all greener.

  • A more efficient system that costs us all less.

How do I get a smart meter upgrade?

There’s a huge demand for smart meters right now, and we only have so many engineers. We can’t offer everyone an appointment right now. 

When our engineers are operating in your area, we’ll send you a message to let you know. It will explain how to book an engineer to visit you.

In the meantime, you can find out more about smart meters on our

Should I trust bad news stories?

There are a lot of myths and rumours about why smart meters are bad. 

  • Some are based on the early generation of smart meters, which we no longer install.

  • Some of them are based on negative press about rare cases. 

  • And some had no basis in truth at all.

We want you to be informed, so you can read more about these smart meter rumours


Don’t want a smart meter?

You can let us know you aren’t interested in smart meters. Just complete this

or . We are obliged to keep contacting you about smart meters occasionally - but we’ll do this less often. 

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