Help and support

What are the benefits of paying by Direct Debit?

Here at UW, we want our customers to get on with the things that really matter in life. Having to remember to pay your bill is not one of them! Some of the many benefits of setting up a Direct Debit are:

  • Payments are taken automatically, so bills are never forgotten, and there's no risk of late payment charges

  • On average, our customers save £135 a year on their energy rates by having a Direct Debit in place (savings depend on energy usage)

  • Quicker refunds - customers who pay by card have to wait longer for their refund compared to customers who pay by Direct Debit

  • You will be protected by the Direct Debit Guarantee

Setting one up is easy!

If you haven’t registered online yet, it’s quick and easy to 

. You’ll just need your account number (found on your bill) and your date of birth.

The Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, Utility Warehouse will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Utility Warehouse to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit by Utility Warehouse or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society

If you receive a refund you are not entitled to, you must pay it back when Utility Warehouse asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Utility Warehouse.

Please note Banks and Building Societies may not accept Direct Debit instructions for some types of accounts.

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