Help and support

How does my smart meter send meter readings to you?

Smart meters use a network similar to mobile phones, so there's no need to worry about having a broadband or Wi-Fi connection.

Your smart meter will automatically find the best network that's available to send your meter readings over to us.

If it’s been more than two months since your upgrade and you still can't see your reads on your bill, please

so we can get this sorted for you. 

You can read more about how we use data from your smart meter


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