Help and support

I've given a wrong meter reading

That's okay!

Please submit a new reading using the button below:

Here you'll also be able to see what the last recorded reading was – remember to select whether it's for electricity or gas.

If it's not accepted, this may be because it’s higher or lower than we're expecting. Please submit a new reading  and we'll check to see if it matches what we'd expect.

Want to avoid problems with meter readings? 

Did you know, with smart meters, your readings are sent automatically – so you’ll never have to submit another reading again.

And because smart meters do it for you regularly, you’ll always have accurate bills too.

You can find out more about smart meters and how to upgrade on

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