Help and support

Why are my call charges higher than expected?

All our chargeable calls are subject to a set-up charge (with the exception of calls that last under three seconds, where a minimum call charge of 4.8p applies). The set-up charge is added to the call charge.

Free calls are subject to a maximum duration of 75 minutes after which point charges apply. To avoid this you can just hang up before the 75 minute duration is up and call back.

You can view further details about our home phone tariffs and charges, 


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