Help and support

Why can't I send picture messages (MMS) from my mobile?

If you're having problems sending picture messages, please check the following first

  • You have signal and 3G or Wi-Fi

  • If you are on budget control make sure you have a credit balance.

  • Picture messaging isn't available on BlackBerry services

    • As an alternative, BlackBerry users can use the email facility on their BlackBerry device to send and receive pictures.

Try sending a picture to yourself to see if you receive this.

If it's none of the above reasons, contact us and we'll help to get you back onto messaging.

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