Help and support

Is the information from my smart meter sent securely?

Yes – we'll always look after your meter information. With smart meters, we stick strictly to the industry guidelines about what information we can collect from your meter and how often we do so. We take data security very seriously, and there are strict security requirements safeguarding smart meter data that all suppliers must follow.

Smart meters have been designed by top cybersecurity experts, including the Government Communications Headquarters (GCHQ), to ensure security best practice. They also deliver your meter readings to UW using a dedicated and secure wireless network – not the internet. So you can have peace of mind that your meter readings are kept safe from external threats.

You can read more about how we use data from your smart meter


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