Help and support

I'd like help setting up my router

It's quick and simple to set up the UW Wi-Fi Hub. Watch our video guides to help you get connected. You can also find written instructions in our UW Wi-Fi Hub setup guide

If you purchased Standard, Ultra or Ultra+ broadband...

If you purchased Full Fibre broadband...

Also looking to connect your Whole Home Wi-Fi/ eero devices?

Once your UW Wi-Fi Hub is connected and your internet is working, it's time to set up your eero devices. Follow our video guide below:

A few useful tips while you are setting up:

  • The app refers to your ‘modem’ - this is your UW router

  • You can use any of your Eero devices as your ‘Gateway Eero device’

  • Your Eero devices all have LED status lights, which might change colour while you are setting up.  You can see what the different colours mean on


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